Campus Complaint Process
Õ¬ÄÐÆµµÀ (SNHU) is committed to delivering the highest quality of service and ensuring the best student experience possible. In the event that you have a serious complaint against the University, we want to ensure you are fully informed of the appropriate processes to address and resolve your concerns. Please follow the steps below to file a complaint with the University:
- Informal Resolution - Contact the relevant faculty member, academic advisor, or department associated with the concern. Many issues can be resolved informally through open communication.
- Formal Complaint Submission - If the concern is not resolved informally or involves an allegation of discrimination, students may submit a formal complaint using the designated form or contact listed below:
- Review and Resolution - SNHU will review the complaint promptly and provide a written response, including the outcome and any further actions required, within a reasonable timeframe.
Concerns should be reported as soon as possible after the event occurs. If a student has exhausted all institutional grievance procedures and any related appeals and still feels the issue remains unresolved, the student may escalate the issue to .
Accreditation Complaint Process
- SNHU is accredited by the New England Commission of Higher Education (NECHE). If the issue pertains to the institution’s accreditation standards, please review the . For guidance on filling either a Public Comment or Complaint, email info@neche.org.